A step-by-step guide
The Manage Users area lets you view and update the users in your portal, including resending an invitation to a user who hasn't yet accepted theirs. This is available to Client Admin and Client Manager profile types.
Finding the Manage users list
Step 1
Get to Manage users
After signing in, you may see a Welcome pop-up asking how you'd like to start. If it appears, select Manage users. If it doesn't, select the Manage users tab from the dashboard.
Step 2
Open the Manage users tab
From the dashboard, select the Manage users tab.
Step 3
Locate the user
Search for the user by name or email using the search bar.
Resending the invitation
Step 1
Open the Resend Invitation option
Next to the user, select the ellipsis (3 vertical dots) in the Actions column, then select Resend Invitation.
Please note: the invitation is sent out immediately, but it may take a few minutes to arrive. Ask the user to check their spam or junk folder, as it can occasionally be filtered out of the primary inbox.