There may be rare occasions where you can’t upload your data using the Validis extraction tool. In such cases, the Validis Support team may ask you to supply a backup of your accounting package database. This backup function allows you to securely transmit your accounting package data to the Validis Support team.
The backup function should only be used when all attempts to upload data using the Validis extraction tool have failed.
Reasonable endeavours will be made to process the backup. Processing times for backups will vary as they need to be restored and processed before the data can be accessed. This process depends on the size of the backup and the accounting package therefore, it can take between 2-5 working days to complete. If the backup file is provided in our expected format and without issue, we can typically complete them within 2 days.
For more information regarding the Backup and Restoration process please see the following articles