Frequently Asked Questions

What is Validis?

• How does Validis work?
• Validis - Client Messaging
• What is the Validis Admin Dashboard?
• Who else uses Validis?
• Who are Validis?

Security

• How is my data protected?
• Accessing Your Account from Abroad
• What does Validis extract from my accounting package?
• Will the Validis team have access to my data?
• What are the risks to my systems and data?
• Security Incident Response - Can I see your process?

General Information

• Help - I've forgotten my password!
• Xero - Unable to select company due to multiple companies already existing
• Validis Connect Microsoft .NET Framework and Windows Requirements
• 'Invalid' or 'Expired' Invitation: How do I activate my account ?
• vClient application is not installing and there is no error message
• Wrong portal URL

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