If the reconciliation date has not updated, this usually means the system is unable to determine the correct period based on the uploaded data. There are several common reasons why this may occur.
Please review the checks below.
Check that the correct database was selected
When completing the upload, ensure that the correct database or company file was selected.
If the wrong database is chosen:
- The uploaded data may not match the engagement
- The reconciliation period may not align, preventing the date from updating
If in doubt, repeat the upload and confirm the database selection carefully.
Check that the correct reports were uploaded
Confirm that all required reports for reconciliation have been uploaded.
Missing or incorrect reports can prevent Validis from identifying the reconciliation period. Ensure:
- The reports match the reconciliation type you are performing
- Summary reports were used in error
Check the reports contain transactions for the reconciliation month
The reports must include transactions for the month you are reconciling to.
If:
- The selected period contains no transactions, or
- The reports only include prior dated transactions.
then the reconciliation date will not update.
Verify the date ranges in the accounting package before exporting or connecting the reports.
Check whether the period end is closed
If the period end has not been closed in the accounting package:
- The system may be unable to confirm the reconciliation month
- This can prevent the reconciliation date from updating correctly
Where possible, ensure the relevant period has been finalised or closed before uploading the data.
What to do next
After correcting any of the above:
- Re‑upload the reports or reconnect the data
- Refresh or recreate the reconciliation if required
- Check whether the reconciliation date updates as expected
If the issue persists after completing these checks, further investigation may be required.