Locating Error Log Files

A step-by-step guide

If Validis Connect (vClient) runs into a problem, for example, it will not start or an upload fails, our support team will usually ask for your log file. This file records what vClient did and any errors it found, so it helps our team work out what went wrong. This guide shows you where to find the file and how to send it to us.

Before you start

Please check the following:

■  You know roughly when the error happened, so you can pick the right log file.

■  You can email a file to support@validis.com, or attach one to your support ticket.

Finding your log file

Step 1

Open File Explorer

Press Windows key + E, or open File Explorer from your taskbar.

Step 2

Go to the logs folder

Click into the address bar at the top of the window. Type the following, then press Enter:

%appdata%/Validis/logs

This takes you straight to the folder where vClient stores its log files. You will not need to search through your regular folders.

Step 3

Find the right file

Each time vClient runs, it creates a new log file named with the date and time it started (for example, log_.2026-08-04T09.15.42...). Sort the folder by Date modified and choose the most recent file, or the one that matches the time your error happened.

Sending the log to support

Step 4

Attach and send

Attach the log file to your support ticket, or email it to support@validis.com with a short description of the issue. This helps our team resolve it faster.

Frequently asked questions

The folder looks empty. There are no log files in it.

This usually means vClient has not logged anything yet. Run vClient again to reproduce the issue, then check the folder once more.

vClient will not start at all. I do not even see an error.

See our separate guide, Error: Application cannot be started, for steps to resolve this before you need the log file.