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"Could not connect to database" - Error Message

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Could_not_connect_to_database_-_Error.png

The "Could not connect to database" error message occurs for a number of reasons. The following guidelines can resolve the most common reasons for this error:

   

Scenario

 Resolution 

When attempting to upload your QuickBooks Desktop data
  • please check to make sure you are using the QuickBooks admin credentials.
  • If there are multiple users in the QuickBooks application, please make sure to have all users logged out of QuickBooks.
If your accounting package uses SQL database
  • please make sure that the Validis Connect (vClient) application is in the same environment as the SQL database. 
When uploading data for Sage 300c (ERP & AccPac)
  • please check to make sure you are using the SQL admin credentials
When uploading data for Dynamics Great Plains
  • please check to make sure the SQL Server name is correct and using the SQL admin credentials.
When uploading data for Dynamics Navision
  • please check to make sure that the SQL Server Instance Name and Database Name are correct.

If you are still unable to upload, please reach out to DataShare Support and provide the error logs.

 

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