Portal error messages and fixes

If you receive any of these error messages when viewing an engagement, please do the following:

UI Error:

Resolution:

When an error above appears, please continue by doing a hard refresh of the web page (Control (ctrl)+F5), which will solve this issue.

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HTTP Failure Response Error:

Resolution:

When receiving a HTTP failure response, please reach out to the Validis Support team to investigate this matter further. 

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Access token expired:

Resolution:

When receiving a "Access token expired" error, please reach out to the DataShare Support team to investigate this matter further.